Privacy Policy

1. OVERVIEW

Flash Justice Inc. ("Flash Justice," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our justice gap AI solution platform ("Service") that helps people understand the law, navigate legal processes, and file small claims.

2. INFORMATION WE COLLECT

2.1 Personal Information

When you use our Service, we collect:

• Contact Information: Phone number, email address, full name, mailing address
• Account Information: Username, password, account preferences
• Legal Case Information: Details about your legal matter, case documents, correspondence
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Records: Support inquiries, feedback, and other communications with us
• Identity Verification: Information needed to verify your identity for legal document filing

2.2 Automatically Collected Information

We automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click-through rates, feature usage
• Analytics Data: Website performance, user interactions, traffic patterns
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide Services: Deliver our AI-powered legal assistance platform and small claims filing services
• Account Management: Create and maintain your account, authenticate your identity
• Legal Document Preparation: Help you prepare, review, and file legal documents
• Communication: Send service updates, case progress notifications, support responses, and account security alerts
• Payment Processing: Process payments for premium services
• Service Improvement: Analyze usage patterns to enhance our platform and develop new features
• Legal Compliance: Meet legal obligations and protect our rights and users' rights
• Customer Support: Respond to inquiries and provide technical assistance
• Security: Detect fraud, prevent abuse, and maintain platform security

4. COMMUNICATION PREFERENCES

4.1 Email Communications

We may send you emails for:

• Transactional: Account verification, password resets, payment confirmations, legal document status updates
• Service-Related: Case progress updates, deadline reminders, important account notifications
• Marketing: Service updates, new features, legal tips, and promotional content (with your consent)
• Administrative: Privacy policy updates, terms changes, security notices

4.2 SMS/Text Messaging

We use SMS for security and verification purposes only:

• Authentication: One-time passwords (OTP) and verification codes
• Security Alerts: Login notifications and account security warnings
• Time-Sensitive Updates: Urgent case-related notifications (with your consent)

4.3 Managing Communications

You can control your communication preferences by:

• Email: Unsubscribe links in emails or update preferences in your account settings
• SMS: Reply "STOP" to opt out of text messages
• Account Settings: Manage notification preferences in your user dashboard
• Contact Us: Email [email protected] to update preferences

5. INFORMATION SHARING AND DISCLOSURE

5.1 No Sale of Personal Information

We do NOT sell, rent, or commercially share your personal information with third parties for their marketing or commercial purposes.

5.2 Service Providers

We use third-party service providers to help us operate our platform. These providers only process your information on our behalf and are contractually bound to protect your data:

• Hosting and Infrastructure: DigitalOcean (server hosting), Cloudflare (security and performance)
• Analytics: Google Analytics (website usage analysis - anonymized data)
• Automation: Make.com (workflow automation)
• Payment Processing: Secure payment processors for transaction handling
• Communication: Email service providers for sending notifications

5.3 Legal Professional Referrals

If your case requires representation beyond small claims court, we may offer to connect you with qualified attorneys. This referral process:

• Requires your explicit consent before any information is shared
• You control what information is shared and with whom
• Optional service - you can decline attorney referrals at any time
• No compensation from attorneys affects our referral recommendations

5.4 Legal Requirements

We may disclose your information when required by:

• Legal Process: Court orders, subpoenas, government investigations
• Law Enforcement: Valid requests from authorized agencies
• Legal Protection: Protecting our rights, users' safety, or preventing fraud
• Business Transfers: In case of merger, acquisition, or sale of business assets

5.5 Mobile Information Protection

Your mobile phone number and related information will NEVER be shared with third parties or affiliates for marketing, advertising, or promotional purposes under any circumstances.

6. DATA SECURITY

We implement comprehensive security measures:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Strict authentication and authorization protocols
• Secure Infrastructure: Protected servers and databases through DigitalOcean
• Regular Audits: Ongoing security assessments and updates
• Staff Training: Employee education on data protection best practices
• Incident Response: Procedures for addressing potential security breaches

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand site usage (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and maintain account security

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit site functionality. For Google Analytics, you can opt out using Google's opt-out tool.

8. DATA RETENTION

We retain your information based on the following schedule:

• Phone Numbers: 1 year or until case resolution, whichever comes first
• Case Information: Until case completion plus any legally required retention period
• Account Data: Until account deletion or 3 years of inactivity
• Communication Records: 2 years for support and service improvement
• Payment Data: As required by financial regulations and tax laws
• Analytics Data: Aggregated, anonymized data may be retained longer for service improvement

9. YOUR RIGHTS AND CHOICES

9.1 Access and Control

You have the right to:

• Access: Request copies of your personal information
• Update: Correct or modify your account information
• Delete: Request deletion of your account and personal data
• Portability: Receive your data in a portable format
• Restrict Processing: Limit how we use your information
• Object: Opt out of certain data processing activities

9.2 Communication Preferences

• Email Marketing: Unsubscribe from promotional emails
• SMS Messages: Reply "STOP" to opt out of text messages
• Case Updates: Manage notification preferences in your account
• Account Alerts: Control security and administrative notifications

9.3 Exercising Your Rights

To exercise these rights, contact us at [email protected] or use your account settings. We will respond to requests within 30 days.

10. CHILDREN'S PRIVACY

Our Service is intended for adults (18+) only. We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. STATE-SPECIFIC PRIVACY RIGHTS

11.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt out of sale (note: we don't sell personal information)
• Right to non-discrimination for exercising privacy rights

11.2 Other State Rights

We comply with applicable state privacy laws including those in Texas, New York, and other jurisdictions where we operate. Contact us for information about your specific state rights.

12. INTERNATIONAL DATA TRANSFERS

Our Service is primarily operated in the United States. If you access our Service from outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

13. BUSINESS MODEL AND MONETIZATION

13.1 Revenue Sources

• Freemium Model: Basic consultation is free; premium services (document filing) require payment
• Service Fees: Fees for legal document preparation and filing services
• No Data Monetization: We do not monetize or sell user data

13.2 Third-Party Relationships

Our business relationships with third parties (service providers, legal professionals) do not involve selling or sharing your personal data for commercial purposes.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Website Notice: Posting the updated policy with revision date
• Email Notification: Sending notice to your registered email address
• Account Dashboard: Displaying policy update notifications
• Consent: Obtaining your consent for significant changes that affect your rights

15. CONTACT INFORMATION

15.1 Privacy Questions

For privacy-related questions, concerns, or to exercise your rights:

15.2 Data Protection Officer

For complex privacy matters or data protection concerns, you can reach our privacy team at the contact information above.

16. LEGAL AND CORPORATE INFORMATION

• Corporate Structure: Flash Justice Inc. is incorporated in Delaware and operates primarily in Texas
• Regulatory Compliance: We comply with applicable federal and state laws including consumer protection regulations
• Professional Standards: We maintain high standards for legal technology and user data protection